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Now showing items 41-50 of 50
Organizational slack and managerial attention to risk: Impact on an organization's experience with harmful surprises
(2014-07)
Many organizations today are faced with an increasing number of risks related to their internal and external environments. When these risks manifest, the results can be disastrous. Recently, as these disasters have increased ...
Empirical investigation of challenge and hindrance appraisals of customer demands
(2015-12)
My dissertation investigates how frontline employees (FLEs) assess and respond to demanding customers. The results provide normative recommendations for managers for the effective management of FLEs so as to reduce the ...
Code-switching for work life self-preservation: A study of the role of sexual orientation discrimination on employee job behaviors and outcomes
(2017-05)
Despite societal advances in LGBT acceptance, perceptions of sexual orientation discrimination have caused individuals to experience perceptions of threat toward their self-preservation of identity in the workplace. The ...
Two essays on the substitutability of cash holdings and lines of credit
(2016-07)
Essay 1: using a novel database of lines of credit from 42 countries, I study the choice between cash holdings and lines of credit in the liquidity management of the firm and examine the determinants of this choice in the ...
What are business models and how do they work? A case study of community banking
(2014-12)
This study provides a definition of the construct of business model, including its component parts from a practitioner's point of view. It describes how a business model works, including the interaction of its component ...
Mindful service: A self-regulation theory view of the effect of mindfulness on customer orientation
(2015-12)
Mindfulness, a non-elaborative and non-judgmental quality of consciousness, has been repeatedly conceptualized based on the concept of self-regulation of attention to thoughts and emotions. The present study investigates ...
Enhancement motivation derived from envy: The positive influence of watching others receive preferential treatment
(2017-05)
As a strategy to build loyal relationships with highly profitable customers, the practice of customer prioritization has been widely adopted by a variety of firms in service industries. Although prior research has shown ...
Service encounters and technology: The role of attachment styles in technology readiness and technology acceptance
(2014-12)
Amid ongoing innovation of technology and technological devices, service firms are continuously searching for alternative ways to deliver services to their customers. Service firms can struggle trying to strike a balance ...
Essays on asset liquidity, cash holdings, and the cost of corporate debt
(2015-12)
This dissertation examines the relationship between the ability of a firm to sell its real assets (asset liquidity) and its cash holdings behavior as well as its cost of debt. In essay 1, I show that for financially ...