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Now showing items 101-107 of 107
What are business models and how do they work? A case study of community banking
(2014-12)
This study provides a definition of the construct of business model, including its component parts from a practitioner's point of view. It describes how a business model works, including the interaction of its component ...
Mindful service: A self-regulation theory view of the effect of mindfulness on customer orientation
(2015-12)
Mindfulness, a non-elaborative and non-judgmental quality of consciousness, has been repeatedly conceptualized based on the concept of self-regulation of attention to thoughts and emotions. The present study investigates ...
Enhancement motivation derived from envy: The positive influence of watching others receive preferential treatment
(2017-05)
As a strategy to build loyal relationships with highly profitable customers, the practice of customer prioritization has been widely adopted by a variety of firms in service industries. Although prior research has shown ...
Service encounters and technology: The role of attachment styles in technology readiness and technology acceptance
(2014-12)
Amid ongoing innovation of technology and technological devices, service firms are continuously searching for alternative ways to deliver services to their customers. Service firms can struggle trying to strike a balance ...
Essays on asset liquidity, cash holdings, and the cost of corporate debt
(2015-12)
This dissertation examines the relationship between the ability of a firm to sell its real assets (asset liquidity) and its cash holdings behavior as well as its cost of debt. In essay 1, I show that for financially ...