Browsing by Subject "apology"

Now showing items 1-2 of 2

    • Organizational and Supervisory Apology Effectiveness: Apology Giving in Work Settings 

      Ryan S. Bisel; Amber S. Messersmith (Business Communication Quarterly, 2012-12-01)
      We synthesize the interdisciplinary literature into a heuristic for crafting effective organizational and supervisory apologies (the OOPS four-component apology). In the first experiment, we demonstrate how an offense ...

    • Taking Up Offenses: Secondhand Forgiveness and Group Identification 

      Ryan P. Brown; Michael J. A. Wohl; Julie Juola Exline (Personality and Social Psychology Bulletin, 2008-10-01)
      When a person or group is mistreated, those not directly harmed by the transgression might still experience antipathy toward offenders, leading to secondhand forgiveness dynamics similar to those experienced by firsthand ...