Challenges to Addressing Mental Health Calls for Service

Abstract

For decision makers to formulate effective policing, programs, and procedures addressing mental health and law enforcement related matters, they must have accurate data on the various issues impacting law enforcement operations. This research examined data available to law enforcement regarding mental health calls for service and its impact on the department. Data from a metropolitan police department’s dispatch and patrol records, and state department of mental health were analyzed. This poster illustrates data quality problems, challenges to law enforcement, and possibilities for improvement. The following challenges were found: increased mental health calls for service, increased transportation costs, training issues, etc. Potential solutions and collaborations were studied from around the nation. This research was presented to the Police Chief and Deputy Chief of the police department for their consideration.