Keeping the peace: An investigation of the interaction between personality, conflict and competence on organizational citizenship behaviors

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dc.contributor.authorKisamore, Jennifer L.
dc.contributor.authorLiguori, Eric W.
dc.contributor.authorMuldoon, Jeffrey
dc.contributor.authorJawahar, I.M.
dc.date.accessioned2022-04-29T17:20:55Z
dc.date.available2022-04-29T17:20:55Z
dc.date.issued2014-05-06
dc.descriptionThis author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) license. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com.en_US
dc.description.abstractPurpose: The purpose of this paper is to investigate the interaction between self-reported proactive personality, competence, and interpersonal conflict in the prediction of supervisor ratings of organizational citizenship behaviors directed at individuals (OCBI) and organizations (OCBO). Design/methodology/approach: Data were obtained from 165 full-time subordinate-supervisor dyads. Employees self-reported personality and control variable information in wave 1 and competence and interpersonal conflict information in wave 2. Data regarding employee OCB performance were collected from supervisors in wave 3. Findings: Results suggest that OCBs are performed less frequently in stressful circumstances but that proactive personality appears to assuage the effects of stress. Significant two- and three-way interactions suggest the interplay of personal and situational characteristics are more complex in predicting OCBO than OCBI, likely due to its more distal nature. Practical implications: Results of the current study suggest steps managers may want to take to increase employee performance of OCBs, specifically, selecting proactive individuals, creating training programs to bolster employees’ competence, and minimizing interpersonal conflict at work. Originality/value: The current study confirms and extends extant research. The current study goes beyond previous work to consider a more complex interaction of factors that are related to employee engagement in OCBs.en_US
dc.description.peerreviewYesen_US
dc.identifier.citationKisamore, J.L., Liguori, E., Muldoon, J., & Jawahar, I.M. (2014). Keeping the peace: An investigation of the interaction between personality, conflict and competence on organizational citizenship behaviors. Career Development International, 19(2), 244-259. https://doi.org/10.1108/CDI-09-2013-0115en_US
dc.identifier.doihttps://doi.org/10.1108/CDI-09-2013-0115en_US
dc.identifier.urihttps://hdl.handle.net/11244/335390
dc.languageen_USen_US
dc.rightsAttribution-NonCommercial 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectProactive personalityen_US
dc.subjectCompetenceen_US
dc.subjectPersonalityen_US
dc.subjectOrganization citizenship behavioren_US
dc.subjectInterpersonal conflicten_US
dc.subjectProsocial behaviouren_US
dc.subjectContextual performanceen_US
dc.titleKeeping the peace: An investigation of the interaction between personality, conflict and competence on organizational citizenship behaviorsen_US
dc.typeArticleen_US
ou.groupDodge Family College of Arts and Sciences::Department of Psychologyen_US

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