Usability Evaluation of a Paratransit Mobile Application

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dc.contributor.authorElizabeth Mintmire
dc.contributor.authorChen Ling
dc.contributor.authorRanda Shehab
dc.date.accessioned2016-01-14T19:53:46Z
dc.date.accessioned2016-03-30T15:35:21Z
dc.date.available2016-01-14T19:53:46Z
dc.date.available2016-03-30T15:35:21Z
dc.date.issued2013-09-01
dc.description.abstractTransitMobile is a mobile application that provides logistic information to drivers in Oklahoma community-based paratransit operations. Passenger reservation information is transferred from the home agency to in-vehicle mobile devices to notify the drivers as reservations are made in real-time. In this study, user testing and a questionnaire were used to evaluate the usability of the application. Task completion times and subjective measures from the questionnaire pointed to areas of the system design that caused errors. The effects of practice revealed the importance of training for drivers in the field. While TransitMobile is a promising application, the system in which it functions is complex, and users must receive adequate training in order to use the application to its fullest potential.en_US
dc.description.peerreviewYesen_US
dc.description.peerreviewnoteshttps://us.sagepub.com/en-us/nam/manuscript-submission-guidelinesen_US
dc.identifier.citationMintmire, E., Ling, C., & Shehab, R. (2013). Usability Evaluation of a Paratransit Mobile Application. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 57(1), 1318-1322. doi: 10.1177/1541931213571291en_US
dc.identifier.doi10.1177/1541931213571291en_US
dc.identifier.urihttp://hdl.handle.net/11244/25444
dc.language.isoen_USen_US
dc.publisherProceedings of the Human Factors and Ergonomics Society Annual Meeting
dc.rights.requestablefalseen_US
dc.titleUsability Evaluation of a Paratransit Mobile Applicationen_US
dc.typeResearch Articleen_US

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