Natural Disaster Crisis Communication by FEMA and Red Cross Via Twitter During Hurricanes Harvey, Irma, Lane, Matthew, and Michael

dc.contributor.advisor	Purcell, Darren
dc.contributor.author	Jones, Kelly
dc.contributor.committeeMember	Moore, Jensen
dc.contributor.committeeMember	Shafer, Mark
dc.date.accessioned	2019-08-02T13:37:40Z
dc.date.available	2019-08-02T13:37:40Z
dc.date.issued	2019-08-01
dc.date.manuscript	2019-08-01
dc.description.abstract	This thesis examined the way disaster relief agencies, FEMA and Red Cross, communicated during natural hazards at the national and regional levels. Using tweets from the weeks of hurricanes Harvey, Irma, Lane, Matthew, and Michael, I assessed how well the agencies communicated with the public in the wake of a storm. This research utilized crisis communication theory and disaster management theory. The tweets were coded according to a standard model of crisis communication and analyzed using SPSS software. The results found that FEMA national was the agency that followed the crisis communication model the best, while Red Cross national had the least content in line with the model.	en_US
dc.identifier.uri	https://hdl.handle.net/11244/321108
dc.language	en_US	en_US
dc.subject	crisis communication, hurricanes, emergency management	en_US
dc.thesis.degree	Master of Arts	en_US
dc.title	Natural Disaster Crisis Communication by FEMA and Red Cross Via Twitter During Hurricanes Harvey, Irma, Lane, Matthew, and Michael	en_US
ou.group	College of Atmospheric and Geographic Sciences::Department of Geography and Environmental Sustainability	en_US