The effects of information flow, seniority and status on communication satisfaction within a United States federal bureaucracy.

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dc.contributor.advisorO'Hair, H. Dan,en_US
dc.contributor.authorPerez, Michael Andrew.en_US
dc.date.accessioned2013-08-16T12:31:11Z
dc.date.available2013-08-16T12:31:11Z
dc.date.issued2000en_US
dc.description.abstractThe effects of information flow on communication satisfaction within a federal bureaucracy were investigated. Specifically, this study investigated the effects of receiving quality information, feedback, and timeliness of information as well as the bureaucratic variables of age, grade, time in federal service and time in grade on communication satisfaction within a United States federal bureaucracy. This study used the Questionnaire Survey of the International Communication Association and the Perez Communication Survey for Federal Bureaucracies (PCSFB), validated in a pilot project survey of all federal employees of the Library System within U.S. Army, Europe (USAREUR). The full study was conducted through a survey of federal employees of the Army Continuing Education System within USAREUR. Analysis of survey data revealed statistically significant and positive relationships between communication satisfaction and the independent variables of receiving quality information, timeliness of information and feedback. The implications of these results permit researchers to conclude that receiving quality information, the timeliness of information received by organizational members and the feedback members provide have significant, positive effects on communication satisfaction within organizations.en_US
dc.format.extentviii, 146 leaves ;en_US
dc.identifier.urihttp://hdl.handle.net/11244/6050
dc.noteSource: Dissertation Abstracts International, Volume: 61-09, Section: A, page: 3414.en_US
dc.noteMajor Professor: H. Dan O'Hair.en_US
dc.subjectSpeech Communication.en_US
dc.subjectCommunication in public administration United States.en_US
dc.subjectCommunication in public administration.en_US
dc.subjectPolitical Science, Public Administration.en_US
dc.subjectUnited States. Army. Europe and Seventh Army. Library Program.en_US
dc.thesis.degreePh.D.en_US
dc.thesis.degreeDisciplineDepartment of Communicationen_US
dc.titleThe effects of information flow, seniority and status on communication satisfaction within a United States federal bureaucracy.en_US
dc.typeThesisen_US
ou.groupCollege of Arts and Sciences::Department of Communication
ou.identifier(UMI)AAI9988515en_US

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