The impact of culturally acquired behavioral norms on workplace communication.

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dc.contributor.advisorHenderson, George,en_US
dc.contributor.authorNussbaum, George F.en_US
dc.date.accessioned2013-08-16T12:19:25Z
dc.date.available2013-08-16T12:19:25Z
dc.date.issued2004en_US
dc.description.abstractThis study explored cultural diversity influences on the concepts of time and punctuality; allowable limits of expressiveness; kinesics and oculesic cues; request/response time; and ethnic and gender preferences for supervisors. The research was conducted using participant volunteer personnel in a large U.S. Army Medical.en_US
dc.description.abstractUsing the theoretical background of Blumer's Symbolic Interactionalism, thirty-two volunteer participants were individually interviewed in a qualitative, grounded theory research design study. The study population consisted of active duty military personnel with equal representation of males and females and officers and enlisted personnel from African-American and Euro-American heritage. Analysis of the data revealed a central theme of interpersonal relationship expectations. The responses provided in four vignettes exploring time, punctuality, expressiveness, kinesics and oculesic characteristics, request/response time, and preference choices for supervisors revealed that the African-American participants communicated workplace relationship efforts with an orientation toward an interpersonal approach (collectivistic). The participants from Euro-American heritages approached most workplace relationships from a "business only" perspective (individualistic). The findings suggest that relationship expectations have a cultural basis in some of the miscues in work environment communication. Further research among other population and ethnic groups to corroborate this theory.en_US
dc.format.extentxi, 373 leaves ;en_US
dc.identifier.urihttp://hdl.handle.net/11244/740
dc.noteSource: Dissertation Abstracts International, Volume: 65-04, Section: A, page: 1552.en_US
dc.noteMajor Professor: George Henderson.en_US
dc.subjectIntercultural communication United States.en_US
dc.subjectSociology, Industrial and Labor Relations.en_US
dc.subjectSymbolic interactionism.en_US
dc.subjectWhites United States Psychology.en_US
dc.subjectInterpersonal relations United States.en_US
dc.subjectAfrican Americans Psychology.en_US
dc.subjectBusiness Administration, Management.en_US
dc.subjectSpeech Communication.en_US
dc.subjectSociology, Ethnic and Racial Studies.en_US
dc.subjectCommunication in organizations.en_US
dc.thesis.degreePh.D.en_US
dc.thesis.degreeDisciplineDepartment of Communicationen_US
dc.titleThe impact of culturally acquired behavioral norms on workplace communication.en_US
dc.typeThesisen_US
ou.groupCollege of Arts and Sciences::Department of Communication
ou.identifier(UMI)AAI3128841en_US

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