| dc.description.abstract | This report is an investigation into the current processes of Nebu cafe in order to improve the overall customer experience in the cafe. The purpose of the investigation was to create solutions for Devon Energy and Nebu cafe that reduce the total time in the cafe for the lunch customer, while also maintaining the current level of quality and service. To develop an understanding of the current situation at Nebu, the team used data collected from their observations of the cafe and historical data the cafe already had. This data was then used to model the cafe within Simio, a simulation software that was used to represent the cafe's operations, wait times, processing times, and the total time in system for the customer. The team then modified the simulation model of the current system to test and analyze potential improvement strategies for Nebu cafe. The improvement ideas were generated based on interviews with experienced professionals familiar with food service improvement projects. The paper includes a compiled final list of proposed recommendations based on the results of the simulation experiments, further research, and cost estimates of the ideas. The team expects that implementing these recommendations will benefit customers by reducing the amount of time spent by customers in the cafe and by improving navigation of the cafe by reducing customer congestion, improving signage, and rearranging the cafe's entrance/exit layout. These benefits will ultimately make eating at the Nebu cafe for lunch an even more satisfying experience for the customer. | |
