A study to determine entry-level characteristics of prospective employees for business office positions which utilize components of systems planning and controlling.

Abstract

The findings of the study indicate that characteristics germane to current curricular offerings are important for entry-level task performance. These characteristics include accounting principles, analytical skills, human relation skills, and oral and written communication skills. However, the findings indicate that additional characteristics that relate to systems are also important for entry-level task performance. These characteristics include foundations in systems concepts and terminology, planning skills, data collection and analysis skills, and skills in the cost analysis of alternatives.

Personal and work characteristics necessary for success as an entry-level employee in businesses which use systems planning and controlling in their approaches to organization and management were investigated in this study. The purpose of the study was to synthesize the judgments of supervisors employed in systems oriented business organizations to determine the importance of selected personal and work characteristics to task performance. The study also attempted to draw implications from the findings for future curriculum development in office education programs.

Management theory is a dynamic discipline which changes as technology, institutions, and people change. One change in the theory of management is the systems concept. Today systems theory has become widely used as a tool for management. Literature and research indicate a need for educators to be apprised of the changes occurring in office situations. Studies also indicate that business education and office administration curricula should reflect the increased application of systems theory in business organizations.