"Airways": A microcomputer simulation of a service industry
Abstract
Scope and Method of Study: The majority of simulation games designed to demonstrate the interaction of various business decisions focus on the area of manufacturing. While product-oriented simulations are important, there is a significant area of business that has been neglected. This is the expanding service sector. In addition, simulation game developers have only recently begun to use microcomputers as a gaming vehicle. The purpose of this paper is to develop a microcomputer game to enable students to experience the interactions of variables in a service business environment. The game focuses on the airline industry. Although there are a few games relating to this industry, none were developed after deregulation and, thus , they do not include price (fare) as a factor. Additionally, none are specifically designed for execution on a microcomputer. This game is designed for the I.B.M. Personal Computer but could be converted for use on other microcomputers. This paper includes a review of literature in three areas: 1) microcomputer use for simulation games, 2) services games, and 3) development of game functions. Also included are 1) an overview of the simulation, 2) manuals for instructor and student use , and 3) computer programs for the game.
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- OSU Master's Report [734]