Are the services provided by the United Way of Payne County partner agencies accessible to Limited English Proficiency (LEP) speakers?

Abstract

A Limited English Proficient (LEP) individual is someone who does not speak English as their primary language and has limited ability to read, speak, write, or understand English. According to Executive Order (EO) 13166, LEP individuals may be entitled to language assistance with respect to a particular type or service, benefit, or encounter from any organization that receives federal funding. This is applicable to nonprofit organizations who receive federal grants. The United Way of Payne County's partner agencies were surveyed over the organizations' familiarity with the terms LEP and Executive Order 13316, as well as the organizations' work experience and procedures that help LEP individuals access the services of the organization. The survey identified that not all organizations were familiar with the Executive Order and/or the term LEP. In spite of this, many organizations are taking steps to help reach individuals with a language barrier through things like translated documents, bilingual staff, or a type of translation service. The population of LEP individuals is expected to continue increasing. If accessibility of services is desired or required, it is important for organizations to assess their capability of overcoming this barrier now so it will not experience language barrier issues in the future.