Loading...
Thumbnail Image

Date

2005-10-01

Journal Title

Journal ISSN

Volume Title

Publisher

Journal of the Academy of Marketing Science

Built upon a cybernetic information-processing framework, this article advances and empirically tests a conceptual model proposing the relationships between sales controls (outcome, activity, capability), salespeople’s attributional ascriptions (effort, strategy, ability), attributional dimensions (internal/external, stable/unstable), and psychological consequences (job satisfaction, performance expectation). The study challenges the assumption in the sales literature that attributional dimensions cleanly map onto attributional ascriptions. Findings support that sales control systems affect salespeople’s attribution processes in ways suggesting that the processes are more malleable than heretofore theorized in the marketing literature. Furthermore, the study demonstrates that control systems differentially affect attribution processes across two cultures: the United States and China. The article concludes with a discussion of research and managerial implications.

Description

Keywords

control system, attribution theory, attributions, feedback, sales management

Citation

Fang, E., Evans, K. R., & Landry, T. D. (2005). Control Systems’ Effect on Attributional Processes and Sales Outcomes: A Cybernetic Information-Processing Perspective. Journal of the Academy of Marketing Science, 33(4), 553-574. doi: 10.1177/0092070305275249

Related file

Notes

Sponsorship