Analysis of Vendor Hardware/software Support Levels for Selected Small Business Computer Installations
Abstract
This study focuses on the support levels provided by the vendor to small business computer users. An extensive literature review preceeded the findings in this study. The study was limited to selected small business computer installations in Oklahoma, and the research was conducted through the local Data Processing Management Association (DPMA) chapter members in Tulsa and Oklahoma City. Some of the topics covered are: the reasons for computerization which covered such topics as costs, software, and hardware; history of use of small business computers; benefits from small business computers; and implementation problems associated with small business computers.
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- OSU Theses [15752]