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Role of waiting in health care service quality
(1991-05)
Scope and Method of Study: The study was a randomized field experiment which examined the effects of uncertain waits versus certain waits in preprocess delays on the perceived service quality of emergency room patients. ...
Marketing liquor to minorities as compared to the white majority
(1991-08)
Scope and Method of Study: This study compared the marketing practices used to sell liquor in the minority communities as compared with the white majority community. Sample data was gather from a representative number of ...
Effect of time on revisions to earnings per share forecasts by financial analysts
(1992-05)
Scope and Method of Study: This study develops a model that tests the decision making theory that as the time for actual corporate earnings approaches, financial analysts will make more downward adjustments to their earnings ...
Evaluation of technical quality circle team performance
(1990-07)
Scope and Method of Study: Quality circle team performance of a major energy company was analyzed for tangible savings for the years 1988 and 1989, to determine if quality circles in the technical/professional environment ...
Corporate wellness programs: A cost containment strategy
(1992-05)
Scope and Method of Study: The scope of this report involves a comprehensive look at the corporate trend toward wellness in the workplace. Because of the severity of rising health care costs and subsequent impact on ...