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A proactive model of communication in marketing channels.
(2001)
A survey of 1000 exclusive insurance agents was conducted, which yielded a usable response rate of 20.3%. The data was analyzed using structural equation modeling. The results provide support for fifteen out of eighteen ...
The role of organizational identification in marketing channels: A quantitative and qualitative assessment.
(2001)
This dissertation develops theory and empirically tests developed hypotheses. A survey instrument is developed and administered to collect data for analysis. Primarily, the data was analyzed through regression analysis and ...
Assessing reverse logistics complexity: Conceptual model, scale development, and a case study.
(2007)
Paper three represented a case study at one of the biggest computer wholesale distribution companies in the USA. Under conditions of anonymity, the reverse logistics program development and implementation was studied in ...
An examination into the nature of satisfaction formation in a continually delivered business service context.
(2006)
The next two papers are empirical pieces that test different portions of the conceptual framework. Data for both papers were collected from the customers of third-party logistics (3PL) service providers via an online survey ...
Technological readiness and strategic interactive fit: Dynamic capabilities impacting logistics service competency and performance.
(2003)
In today's business environment, retailers and manufacturers face increasing complexity when it comes to managing the supply chain. As complexity increases, these retailers and manufacturers often look to technology as a ...
Internal drivers of external flexibility: A detailed analysis.
(2007)
The second paper develops an assessment tool which managers can use to identify current levels of internal logistics flexibility and areas that need improvement. The internal logistics flexibility assessment tool (ILFAT) ...
Supply chain process integration: A conceptual and empirical examination.
(2007)
The third paper takes a holistic approach to examining the role of supply chain process integration in the customer orientation-innovation-performance framework. Results of an empirical study indicate that supply chain ...
The person-organization fit of warehouse operations employees.
(2001)
Warehouse operations employees from seven firms were surveyed regarding their person-organization fit perceptions, status traits, job attitudes, and coping behaviors. Regression results indicate that person-organization ...