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Examination of risks in AI/ML applications
(2022-05)
Artificial Intelligence (AI) and Machine Learning (ML) systems powered by Natural Language Processing (NLP) and Computer Vision (CV) are permeating across industries and in our daily lives. Due to novelty of technology, ...
Empirical investigation of challenge and hindrance appraisals of customer demands
(2015-12)
My dissertation investigates how frontline employees (FLEs) assess and respond to demanding customers. The results provide normative recommendations for managers for the effective management of FLEs so as to reduce the ...