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Another missing link in the service profit chain: Composite self-regulation as a mediator
(2014-12)
The service profit chain contends that service-related human resource practices and management influence service behavior, performance, and ultimately organizational performance. This study builds upon recent work implicating ...
Does perceived belonging impact performance? Examining the impact that minority status and time perspective have on perceptions of belonging and ultimately performance
(2016-12)
Despite social commentary and a more top-of-mind awareness of the demographic characteristics of the workforce, cultivating a gender and performance-balanced workforce has proven to be a challenge in many industries. Many ...
Hybrid model for IT investment analysis: Application to RFID adoption in the retail sector
(2010-07)
Scope and Method of Study: One of the major obstacles in Information Technology (IT) adoption is its return on investment analysis. IT benefits in organizations are hard to measure and are usually realized over time. System ...