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Now showing items 11-13 of 13
Employee perception of environmental management systems in selected hotels in Puerto Rico
(2016-05)
This study explored hotel employee's perceptions about the implementation of environmental management systems (EMS), and its consequent increase in workload. The service profit chain (SPC) model (Heskett et al., 1994) was ...
Pre-kindergarten classroom practices in Oklahoma public schools: Influence of teacher and principal beliefs and characteristics
(2010-12)
Scope and Method of Study: The purpose of this study was two-fold: 1) to examine the relations between pre-kindergarten (pre-K) teachers' characteristics, belief in developmentally appropriate practices (DAP), and DAP ...
Integrative value-based consumer behavior model in the restaurant industry: Aspects of regulatory focus theory and cognitive appraisal theory
(2011-05)
Scope and Method of Study: The topic of this study was service value in the restaurant industry. The study made an attempt to explain service value based on two relevant theories, regulatory focus theory and cognitive ...