Browsing OSU Dissertations by Subject "satisfaction"
Now showing items 1-4 of 4
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Comparative study of the influence of failure classes, failure severity, and the effectiveness of recovery effort on recovery satisfaction and consequent customer loyalty in the casual dining restaurant segment in the U.S.: An application of Justice Theory
(2007-12)Scope and Method of Study: The purpose of the study is to study the comparative effectiveness of recovery effort on recovery satisfaction and customer loyalty in terms of system failures and personnel failures in casual ... -
Impact of cultural individualism and collectivism on protean and boundaryless career attitudes and job satisfaction
(2012-07)Scope and Method of Study: -
Student Feelings of Psychological Ownership at a Mid-Sized Regional Public Institution
(2019-05-01)Research shows that students with strong feelings of connection to the institution they attend often obtain higher grades, score better on tests, and have higher persistence rates than students with less connection to and ... -
Study of the interrelationship of spa guests' motivation, perceived service quality, value, satisfaction, and behavioral intentions
(2012-12)The main objective of this study is to test a hypothesized model constructed for examining the service purchasing process from beginning to end. In the context of the U.S. resort/hotel spa sector, data concerning what ...