Browsing OSU Dissertations by Author "La Fontaine, Luz"
Now showing items 1-1 of 1
-
Employee perception of environmental management systems in selected hotels in Puerto Rico
La Fontaine, Luz (2016-05)This study explored hotel employee's perceptions about the implementation of environmental management systems (EMS), and its consequent increase in workload. The service profit chain (SPC) model (Heskett et al., 1994) was ...