Browsing OSU Dissertations by Author "Qu, Hailin"
Now showing items 21-37 of 37
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Integrating technical and emotional competences in hospitality education using a competency-based framework
Gibbs, Latoya Demene (2015-12)Given that hospitality students comprise the largest proportion of industry employees, academicians and practitioners agree that enhancing competences is central to the education, training, and development of hospitality ... -
Integrative value-based consumer behavior model in the restaurant industry: Aspects of regulatory focus theory and cognitive appraisal theory
Sun, Bongran (Lucia) (2011-05)Scope and Method of Study: The topic of this study was service value in the restaurant industry. The study made an attempt to explain service value based on two relevant theories, regulatory focus theory and cognitive ... -
Model of the food hygiene transfer process
Ng, Mei Leng (2013-12)Analyses of food-borne disease notification throughout the world have confirmed that there is a link between outbreaks and unsafe food handling practices in the foodservice industry. For many years industry has relied on ... -
Multi-level dyadic restaurant employee-customer model of orientation, incivility, and satisfaction: An identity-based extension of belongingness theory
Liu, Jing (2017-12)This study attempts to investigate the paradoxical impacts of customer/employee orientation on customer/employee satisfaction. Drawing on belongingness theory (Baumeister & Leary, 1995), employee/customer incivility act ... -
Relationship among destination image, place attachment, and tourist motivation for Oklahoma State Parks
Soltani, Fatemeh Tannaz (2015-07)This study attempted to determine the relationship among three constructs of destination image, place attachment, and tourist motivation in order to provide a better understanding of Oklahoma State Parks as tourist ... -
Relationship of the hotel rating system and service quality: A case study of the 'Thailand Hotels Standard'
Narangajavana, Yeamdao (2007-05)Scope and Method of Study: The purpose of this study was to investigate the relationship of the hotel rating system and service quality. Respondents in the study were 308 hotel managers in Thailand. All hotel managers ... -
Residents' perception of their quality of life and tolerance of tourism as a diagnostic model for assessing the social carrying capacity in small island developing states: The case of Ocho Rios, Jamaica
Brown-Roomes, Norene (2018-12)The purpose of the study is to test the residents' perception of quality of life and tolerance of tourism as reliable predictors of the social carrying capacity in small island developing states. The concept of Carrying ... -
Study of customer-service provider relationship development in casual dining restaurants: A relational benefits approach
Kim, Lisa Hyunjung (2009-07)Scope and Method of Study: The overall purpose of the study was to understand the more complete process of customer-service provider relationship development and maintenance in the context of casual dining restaurants. ... -
Study of customers attitudinal and behavioral intentions toward lodging companies corporate social responsibility initiatives
Lee, Suna (2010-12)Scope and Method of Study: Despite the increasing interest in corporate social responsibility (CSR) marketing practices, the role of CSR has been explored very little in the area of hospitality marketing. The main purpose ... -
Study of customers' perceptions toward informative service setting items in U.S. hotel industry
Lin, Shinyi (2006-05)Scope and Method of Study: The purpose of this study was to uncover how the hotel ISSI (informative service setting items) were being perceived by hotel customers, and how these perceptions affect customers' satisfaction ... -
Study of developing destination loyalty model
Chi, Gengqing (2005-07)Scope and Method of Study: The objective of this study was to 1) develop and test a theoretical model of destination loyalty by analyzing the interrelationships among destination image, tourist satisfaction and destination ... -
Study of spillover effects of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn (2012-07)Scope and Method of Study: The purposes of the study were (1) to propose and test a theoretical model on the spillover effects of previous hotel brand extensions on customer attitudes toward subsequent hotel brand extensions, ... -
Study of the interrelationship of spa guests' motivation, perceived service quality, value, satisfaction, and behavioral intentions
Cheung, Bryan Chun-Man (2012-12)The main objective of this study is to test a hypothesized model constructed for examining the service purchasing process from beginning to end. In the context of the U.S. resort/hotel spa sector, data concerning what ... -
Study on the impact of a bundle of determinants on the shopping and visiting intentions of tourists: An extension of the theory of reasoned action
Lo, Ada Sau-Yee (2007-05)Scope and Method of Study: The objective of the study is to build and test a theoretical model to explain the impact of a bundle of determinants on the shopping and visiting intentions of tourists. The study investigates ... -
Three-component triangular theory of hotel brand love
Wang, Yao-Chin (2015-07)With the trends of promoting reward membership program, launching technological innovations, and rebranding in the hotel industry, hotel brand love should be examined in hospitality studies because several innovative ... -
Understanding member identification in the online travel communities and member voluntary behaviors
Lee, Hae Young (2005-12)Scope and Method of Study: The purpose of this study was to: (1) identify significant factors influencing online travel community members to interact with other members; (2) explore member participation behaviors in the ...