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Now showing items 11-14 of 14
Empirical investigation of challenge and hindrance appraisals of customer demands
(2015-12)
My dissertation investigates how frontline employees (FLEs) assess and respond to demanding customers. The results provide normative recommendations for managers for the effective management of FLEs so as to reduce the ...
Mindful service: A self-regulation theory view of the effect of mindfulness on customer orientation
(2015-12)
Mindfulness, a non-elaborative and non-judgmental quality of consciousness, has been repeatedly conceptualized based on the concept of self-regulation of attention to thoughts and emotions. The present study investigates ...
Essays on asset liquidity, cash holdings, and the cost of corporate debt
(2015-12)
This dissertation examines the relationship between the ability of a firm to sell its real assets (asset liquidity) and its cash holdings behavior as well as its cost of debt. In essay 1, I show that for financially ...