Search
Now showing items 1-2 of 2
Exploring transparency: a new framework for responsible business management
(2016-02-08)
The purpose of this paper is to critically review the relevant literature on transparency, provide a comprehensive definition of transparency, and present a new framework for facilitating the adoption of transparency as ...
Change is hard: overcoming barriers to service innovation
(2016-09-12)
Creating value through service innovation requires new processes and ways of communicating to multiple stakeholders. Institutions and stakeholders within the service ecosystem, however, often resist change. Adopting a new ...