Browsing by Subject "high-reliability organization (HRO)"
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Negotiating the Meaning of Team Expertise: A Firefighter Team’s Epistemic Denial
(Small Group Research, 2013-02-01)In this case study, we report how a team of firefighters critiqued one of its member’s decisions to facilitate learning and process improvement. The study is supported by 500+ hr of ethnographic observations, documents, ...