Browsing by Subject "failure severity"
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Comparative study of the influence of failure classes, failure severity, and the effectiveness of recovery effort on recovery satisfaction and consequent customer loyalty in the casual dining restaurant segment in the U.S.: An application of Justice Theory
(2007-12)Scope and Method of Study: The purpose of the study is to study the comparative effectiveness of recovery effort on recovery satisfaction and customer loyalty in terms of system failures and personnel failures in casual ...