Browsing by Subject "Consumer satisfaction."
Now showing items 1-2 of 2
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An examination into the nature of satisfaction formation in a continually delivered business service context.
(2006)The next two papers are empirical pieces that test different portions of the conceptual framework. Data for both papers were collected from the customers of third-party logistics (3PL) service providers via an online survey ... -
Locus of control and the service encounter: The impact of individual differences on perceptions of service quality, customer satisfaction and consumer complaint behaviour.
(1998)Recently in the literature there has been a resurgence of interest in identifying the needs and wants of consumers and then designing business strategies which ensure that these needs and wants are satisfactorily met. ...