Browsing by Author "Narangajavana, Yeamdao"
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Relationship of the hotel rating system and service quality: A case study of the 'Thailand Hotels Standard'
Narangajavana, Yeamdao (2007-05)Scope and Method of Study: The purpose of this study was to investigate the relationship of the hotel rating system and service quality. Respondents in the study were 308 hotel managers in Thailand. All hotel managers ...