Browsing by Author "Manzer, Lee"
Now showing items 1-2 of 2
-
Measuring country images to explain product attitudes
Allred, Anthony T. (1997-12) -
Role of waiting in health care service quality
McPhail, C. Jean (1991-05)Scope and Method of Study: The study was a randomized field experiment which examined the effects of uncertain waits versus certain waits in preprocess delays on the perceived service quality of emergency room patients. ...