Browsing by Author "Lin, Shinyi"
Now showing items 1-1 of 1
-
Study of customers' perceptions toward informative service setting items in U.S. hotel industry
Lin, Shinyi (2006-05)Scope and Method of Study: The purpose of this study was to uncover how the hotel ISSI (informative service setting items) were being perceived by hotel customers, and how these perceptions affect customers' satisfaction ...